Terms & Conditions

1. Who We Are

Sky-Tech (skytech24.de) is a professional technology services company specialising in device account recovery and activation lock removal for verified legitimate owners. We operate live technician-assisted bypass sessions and device diagnostic services. Our technicians are experienced professionals using proprietary software tools. We are not affiliated with, endorsed by, or acting on behalf of Samsung, Apple, Huawei, Google, or any other manufacturer or platform.

2. Service Description

Sky-Tech provides the following services:

• Samsung FRP (Factory Reset Protection) Removal — Assisting legitimate owners in regaining access to their Samsung device following a factory reset that triggered Google account verification.
• Huawei FRP Removal — Assisting legitimate owners in regaining access to Huawei/Honor devices locked by Huawei ID or Google FRP.
• iPhone iCloud Activation Lock Bypass — Assisting legitimate owners in regaining access to iPhone/iPad devices locked by an Apple ID activation lock.
• Device Diagnostics — Remote and guided hardware/software diagnostics for mobile devices.
• Subscription Plans — Access to premium features gated by an active paid subscription.

All services are delivered via live technician-supervised sessions with real-time guidance. Our professional tools operate independently on the technician's side — no user credentials (passwords) are required for the bypass software to function. Credentials submitted by users are used only for ownership verification purposes.

3. Eligibility and Account Requirements

• You must be at least 18 years of age to use our services.
• You must provide accurate, current, and complete registration information.
• One account per person. Creating multiple accounts to circumvent restrictions is prohibited.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must notify us immediately of any unauthorised use of your account.

4. Ownership Verification — Mandatory Requirement

• By submitting a service request, you declare under penalty of account termination and legal referral that you are the original purchaser or authorised owner of the device.
• You agree to provide accurate IMEI/serial numbers and account information for verification.
• If the credentials you provide do not match the device records, your session will be immediately rejected without refund.
• If you cannot recall your exact credentials, you may still submit a request. Our admin technician may conduct an ownership interview using professional assessment techniques. The technician exercises sole discretion on whether to proceed under an administrative override and assumes responsibility for that professional judgement.
• We actively cooperate with law enforcement agencies. Any device flagged as stolen in national databases (IMEI blacklists) will result in immediate request cancellation, data retention for legal purposes, and possible reporting to relevant authorities.
• Providing false ownership information may constitute a criminal offence under local law (e.g., §263 StGB Germany, Computer Misuse Act 1990 UK, 18 U.S.C. §1030 USA).

5. Legal Basis for Our Services

Device account recovery services for legitimate owners are lawful activities analogous to automotive locksmith services. Relevant legal frameworks that confirm the legitimacy of our service to verified owners include:

• EU Directive 2013/40/EU on Attacks Against Information Systems — Article 2 defines "without right" as the distinguishing element of an offence; assisting the authorised owner is explicitly lawful.
• German §202a StGB — Prohibits access to data without authorisation; access by or for the device owner is authorised access.
• UK Computer Misuse Act 1990 — Requires intent to cause unauthorised access; no such intent exists when assisting the legitimate owner.
• US Computer Fraud and Abuse Act (18 U.S.C. §1030) — Requires access "without authorisation" or "exceeding authorised access"; the owner's authorisation is inherent.
• DMCA §1201(f) exemption — Allows circumvention for the purpose of enabling interoperability, including enabling the owner to use their own device.

6. Prohibited Uses

The following are strictly prohibited and will result in immediate account termination, forfeiture of all fees, and referral to law enforcement:

• Submitting a service request for a device you do not own
• Submitting a stolen, lost, or blacklisted device
• Reselling or commercially exploiting our bypass services without written authorisation
• Attempting to access, scrape, or reverse-engineer our platform or admin tools
• Creating accounts under false identities
• Using our services to enable criminal activity of any kind
• Submitting fraudulent proof of ownership documents

7. Payment, Subscriptions & Refunds

• Subscriptions are billed monthly or annually in advance. Prices are displayed in EUR inclusive of applicable VAT.
• Session fees are separate from subscription fees and are charged at the time of booking.
• Payments are processed by Stripe (card, Apple Pay, Google Pay) and PayPal. We do not store card details.
• Refund policy: If a session is cancelled because we are unable to perform the bypass (technical impossibility on our side), a full refund of the session fee is issued within 5–10 business days. No refund is issued where the session is rejected due to incorrect credentials or prohibited device status. Subscription fees are non-refundable except where required by law (EU Consumer Rights Directive right of withdrawal applies to new subscriptions within 14 days if no service has been consumed).
• EU/UK consumers have a 14-day cooling-off right under the EU Consumer Rights Directive (2011/83/EU). By requesting a service session within 14 days, you expressly request immediate performance and acknowledge the right of withdrawal is extinguished upon full performance.
• Subscription auto-renewal: You will be notified 7 days before renewal. Cancel any time from your dashboard.

8. Service Availability & Performance

• Sessions are available Monday–Saturday, 09:00–20:00 CET. We do not guarantee specific scheduling windows.
• We aim to respond to requests within 24 hours on business days.
• Success is not guaranteed for all devices/firmware versions. If we are unable to complete a bypass for technical reasons beyond the user's control, a full session fee refund is issued.
• We reserve the right to decline any request at our sole discretion without explanation.
• Scheduled maintenance may temporarily affect service availability. We will provide advance notice where possible.

9. Intellectual Property

All content, code, trademarks, logos, and proprietary software tools on skytech24.de are the exclusive property of Sky-Tech or its licensors. You may not copy, reproduce, distribute, or create derivative works without prior written consent. Our internal bypass tools are proprietary professional software and are not disclosed, licensed, or transferred to users under any circumstances.

10. Limitation of Liability

• To the maximum extent permitted by law, Sky-Tech's total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.
• We are not liable for: data loss on the device, device damage caused by the user following instructions incorrectly, loss of data stored on the device, or consequential/indirect losses.
• Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under applicable law (including EU/UK consumer protection laws).

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Germany and the applicable EU regulations, without regard to conflict of law provisions. For EU consumers, mandatory consumer protection laws of your country of residence also apply and are not overridden by this clause.

Disputes shall first be attempted to be resolved amicably by contacting support@skytech24.de. If unresolved, disputes are subject to the exclusive jurisdiction of the competent German courts. EU consumers may also use the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

12. Amendments

We may update these Terms to reflect legal or business changes. Material changes will be notified to registered users by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance. If you do not agree with changes, you may terminate your account before the effective date.